We consider Blizzcon a holiday event since a majority of us are going to be traveling to the event as well as having several Curse Company events going on during this time. This means that Tech Support and Developers won't be around very much during the week of Blizzcon.
Ticket responses maybe delayed between October 18th to October 26th. We will try and get responses to tickets, but some issues may not be able to be handled until we return from Blizzcon.
In the mean time a lot of answers can be found on the forums: http://www.wowstead.com/forums look for and FAQs that may be posted. As well as our Knowledge Base has a lot of answers as well: http://wowstead.cursesupport.com/ .
