Customer Support

Whether you have a WowStead generated guild website or a hosting account with us, you can use one of the below methods to contact us for help at any time.

Support Tickets

Creating a support ticket is most often the fastest way to get any issue resolved. When you create a ticket you can track its progress both online as well as through email.
Create Ticket Active Tickets

Community Support Forum

The WowStead community support forum is the best resource for common problems or questions which you believe other WowStead users might be able to answer. Ask for help with anything related to your site or lend a hand to others in need.
Visit the forum
October 29, 2009
  • The first phase in our new language system is now live, opening the option for custom language entries in the admin panel!
October 24, 2009
  • Auto-saving has been added to the forum post editor. When you are posting the editor will save what you are writing every 30 seconds automatically. A new button has been added which will restore your last save.
September 22, 2009
  • Onyxia's Lair has been added throughout the scheduling and progression systems.
September 14, 2009
  • A new subscription system has been added. This will allow you to set alerts and notifications up for specific pieces of content. The first test implementation enabled now supports email notifications on new thread responses.
September 4, 2009
  • Auto name-linking has been redesign and activated on the forums. Posting the name of someone in your guild, or using the [char]name[/char] BBCode, will create profile links for the character.
August 18, 2009
  • A new user banning system has been added to the admin panel. You may now ban people by IP address, an entire user account or a specific character identity all without needing any more information than their character name.
August 16, 2009
  • Pre-BC ("vanilla") raids and bosses added to progression, schedule and other necessary modules. Please note that Onyxia will be moved to Northrend progression with the release of WoW patch 3.2.2.
August 13, 2009
  • Achievment points now populate correctly on the roster after updates are performed.
August 8, 2009
  • Date of birth is no longer required for user account password recovery.
August 7, 2009
  • New patch 3.2 trial instance and raids added to progression and schedule systems.
July 21, 2009
  • Forums now support posting via iPhone and iPod Touch!
July 15, 2009
  • The "view latest posts" function on the forums should now load faster.
July 13, 2009
  • Account security measures have been upgraded.
July 11, 2009
  • We've begun upgrading the database servers to better support WowStead's growth.
  • New guild site registration has been activated again!
July 4, 2009
  • A bug preventing some character claims, where the character had a certain special letter in the name, from being approved has been fixed.
June 19, 2009
  • First, I apologize for the lack of updates on the change log. I will do my best to keep it more up-to-date.
  • A new character claim system has been implemented which will automate the process and allow claims to be completed within only a few minutes!
April 18, 2009
  • Roster module and guild pages updated to better support the new dual-spec feature from patch 3.1.
April 15, 2009
  • Many changes have been made to better support the new 3.1 patch. This includes support for Ulduar, dual-specs and more.
April 8, 2009
  • Character profile information is now in a tabbed interface.
  • A 3D view of characters is now available on all character profiles.
March 19, 2009
  • A new option in the admin panel will allow you to clear your current live chat and shoutbox logs.
February 27, 2009
  • XML exports from the HeadCount game addon can now be used to import boss kills, attendance, start/end times and all drops into a new raid history event!
February 13, 2009
  • The new alliance system is live! Share forums, schedule events, roster permissions and more across several different guild websites!
  • Fixed banner placement on free sites using the WotLK Nexus skin.
February 5, 2009
  • Fixed a bug which caused timezones on some guildsites to translate incorrectly. All times should now show properly based on the timezone you've selected in Character Management -> User CP.
January 8, 2009
  • A new option, enabled by default, creates automatic links for character names which exist on your guild roster when posting on forums.
January 6, 2009
  • An option has been added in the admin panel to hide addons from being displayed on the addon page.
  • In an effort to better support host sites, the addon download links have been changed to better emphasize visiting the source site to download. WowMatrix installs renamed to "Easy-Install".
  • Database structure changes made to prepare for the new alliance system, coming very soon!
December 26, 2008
  • All guilds registered on WowStead, active or not, have received 4 days of free subscription time! Happy holidays!
December 18, 2008
  • The WowJutsu module and widget have been updated to show current scoring and WotLK raid progress.
December 17, 2008
  • A new option, Disable Skin Styles, has been added to the Custom CSS section of the admin panel. This is used to remove all skin CSS so that your custom CSS is the primary.
December 16, 2008
  • Users of the {TABARD} trigger may now reset their cached tabard, in order to fetch an updated version from the Armory, in Site Settings of the admin panel.
  • A new skin is now available! Northrend, for the Alternate 3 column template, has been created once again by Fiftytwo. This skin has loads of tiny features which you'll surely like.
December 13, 2008
  • Many bug fixes and optimizations made on the content editor (used when posting on forums).
  • A multi-language spellchecker has been added to the forums content editor! New button found on the right end of the second row.
December 12, 2008
  • Corrected a bug which would cause similar character names to sometimes be confused on the roster listing.
December 11, 2008
  • The Karazhan key column on the guild roster module has been replaced with achievement points. Achievement points will update when viewing a character profile or performing a full roster update.
  • Icons added for new WotLK raids.
  • Realm forums now show time difference instead of static date/time, just as regular forums have done before.
  • Be Imba links now appear on level 80 character profiles.
December 7, 2008
  • The new achievement display is now available on character profiles!
  • You may now toggle the display of Ventrilo server passwords in the admin panel. Enabling this option will also add the server passwords to the Ventrilo auto-connect links.
December 6, 2008
  • A bug preventing some character names with accented letters from being added to raid history events has been fixed.
November 27, 2008
  • Fixed a bug when adding item drops, in raid history, to characters with accented letters in their names.
November 24, 2008
  • Administrators may now mark addons as required or recommended for their guild mates. These addons will be displayed in seperate listings above others on the addons module.
  • Added link to source download site on addon information pages.
November 18, 2008
  • WowStead has a new logo!
  • Death Knight better supported in character profiles.
  • All new class avatars have been added for those who reach level 80.
November 17, 2008
  • A new detailed activity log has been added to the administration panel for all master administrators. This new log will capture important actions on your guild site, such as those performed in the admin panel as well as some select actions on your guild website.
November 11, 2008
  • Minor server hardware upgrades and substantial performance tuning. Site performance will be much better during high traffic hours.
  • Death Knight class added throughout the WowStead system in preperation for Wrath of the Lich King.
November 9, 2008
  • New addon database module available. Your guild site may now contain a complete WoW addon database, fully integrated with WowMatrix!
October 28, 2008
  • Inscription skill added to professions module.
October 21, 2008
  • A new option has been added to the DKP module's WebDKP Sync section in the admin panel. This option will bypass our internal DKP system and display an export from WebDKP.com on your guild site.
  • Fixed a bug preventing guild bank requests from working when using Internet Explorer.
October 20, 2008
  • All raids and instances from the upcoming Wrath of the Lich King, as well as pre-BC, have been added to the system for use in the schedule and more.
  • The new WowStead Sync addon (update available via the admin panel) will now export in-game calendar events!
October 18, 2008
  • Added a new trigger, {TABARD}. Entering that trigger in a custom content page, news article, or even in a forum post will display your guild's tabard!
October 10, 2008
  • Your guild may now get 20 days free subscription time by refering other people to WowStead! More details can be found on your WowStead Account/Billing page.
October 6, 2008
  • Characters under level 10 may now be added to user accounts!
October 4, 2008
  • Fixed a server issue causing some uploaded files (mostly seen in the gallery module) to become corrupted.
October 3, 2008
  • Administrators and album owners may now use the configure option to set a required rank for viewing an album and/or uploading to the album.
September 30, 2008
  • All widgets can now be renamed via the widget administration page in the admin panel.
September 29, 2008
  • Fixed various special character encoding bugs for accented letters. Issues with raid history and the new live chat module resolved.
  • Issue causing the WYSIWYG editor to not always show in Internet Explorer has been fixed.
September 14, 2008
  • New server migration complete. WowStead is now hosted at one of the most advanced datacenters in the world!
  • Issue with gallery image uploads being distorted and/or having broken thumbnails has been resolved.
  • Awarded 2 days of free subscription time to all registered guild sites!
September 1, 2008
  • WowStead has officially launched!
  • A new skin by Gardesesmort is available! Player vs Player is a graphical skin made for a modified version of the simple 3 column template, featuring the Blizzard style forum postbits.
This section will be updated soon. We have very much planned.
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Please contact us to submit any unknown bugs you encounter on the WowStead website or any WowStead guild website.